{ "name": "Automated Chat & Text Responses", "nodes": [ { "parameters": { "httpMethod": "POST", "path": "chat-intake", "responseMode": "responseNode", "options": {} }, "id": "webhook-intake", "name": "Incoming Message", "type": "n8n-nodes-base.webhook", "typeVersion": 2, "position": [240, 300], "webhookId": "chat-intake" }, { "parameters": { "jsCode": "const body = $input.first().json.body || $input.first().json;\nconst message = body.message || body.text || body.Body || '';\nconst sender = body.sender || body.from || body.From || '';\nconst channel = body.channel || 'web';\n\nif (!message.trim()) {\n return [{\n json: {\n skip: true,\n reply: 'Sorry, I did not receive a message. Could you try again?',\n escalated: false,\n category: 'empty'\n }\n }];\n}\n\nconst businessContext = process.env.BUSINESS_CONTEXT || 'a professional services company';\n\nconst requestBody = {\n model: 'claude-sonnet-4-20250514',\n max_tokens: 1024,\n system: 'You are a customer support assistant for ' + businessContext + '. Answer questions about the business directly and helpfully. Keep replies concise (under 80 words). Be warm and professional.\\n\\nIMPORTANT RULES:\\n- If you do not know the answer, say so honestly and offer to connect them with a human\\n- NEVER make up pricing, policies, or features you are not sure about\\n- Set needs_human to true for: billing disputes, refund requests, complaints, technical bugs, anything you are unsure about\\n- Set confidence to how sure you are (0.0 to 1.0)\\n\\nRespond with JSON only:\\n{\"needs_human\": true/false, \"confidence\": 0.0-1.0, \"reply\": \"your response\", \"category\": \"general\" | \"pricing\" | \"support\" | \"billing\" | \"complaint\" | \"hours\" | \"other\"}',\n messages: [\n { role: 'user', content: message }\n ]\n};\n\nreturn [{\n json: {\n requestBody,\n message,\n sender,\n channel,\n timestamp: new Date().toISOString(),\n skip: false\n }\n}];" }, "id": "build-request", "name": "Build Request", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [460, 300] }, { "parameters": { "conditions": { "options": { "caseSensitive": true }, "conditions": [ { "leftValue": "={{ $json.skip }}", "rightValue": true, "operator": { "type": "boolean", "operation": "notEquals" } } ] } }, "id": "check-skip", "name": "Has Message?", "type": "n8n-nodes-base.if", "typeVersion": 2, "position": [680, 300] }, { "parameters": { "url": "https://api.anthropic.com/v1/messages", "sendHeaders": true, "headerParameters": { "parameters": [ { "name": "x-api-key", "value": "={{ $env.ANTHROPIC_API_KEY }}" }, { "name": "anthropic-version", "value": "2023-06-01" }, { "name": "content-type", "value": "application/json" } ] }, "sendBody": true, "specifyBody": "json", "jsonBody": "={{ JSON.stringify($json.requestBody) }}", "options": {} }, "id": "call-claude", "name": "Generate Response", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [900, 240] }, { "parameters": { "jsCode": "const response = $input.first().json;\nconst content = response.content[0].text;\nconst prev = $('Build Request').first().json;\n\nlet parsed;\ntry {\n const jsonMatch = content.match(/\\{[\\s\\S]*\\}/);\n parsed = JSON.parse(jsonMatch[0]);\n} catch (e) {\n parsed = {\n needs_human: true,\n confidence: 0,\n reply: 'I am having trouble processing your request. Let me connect you with someone who can help.',\n category: 'other'\n };\n}\n\nconst shouldEscalate = parsed.needs_human || parsed.confidence < 0.7;\n\nreturn [{\n json: {\n reply: parsed.reply,\n category: parsed.category,\n confidence: parsed.confidence,\n escalated: shouldEscalate,\n message: prev.message,\n sender: prev.sender,\n channel: prev.channel\n }\n}];" }, "id": "parse-response", "name": "Parse Response", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [1120, 240] }, { "parameters": { "conditions": { "options": { "caseSensitive": true }, "conditions": [ { "leftValue": "={{ $json.escalated }}", "rightValue": true, "operator": { "type": "boolean", "operation": "equals" } } ] } }, "id": "check-escalation", "name": "Needs Human?", "type": "n8n-nodes-base.if", "typeVersion": 2, "position": [1340, 240] }, { "parameters": { "jsCode": "const item = $input.first().json;\nreturn [{ json: { text: 'Customer needs help (confidence: ' + item.confidence + ')\\nFrom: ' + item.sender + ' (' + item.channel + ')\\nCategory: ' + item.category + '\\nMessage: ' + item.message + '\\nAI reply sent: ' + item.reply } }];" }, "id": "build-slack", "name": "Build Slack Alert", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [1560, 140] }, { "parameters": { "url": "={{ $env.SLACK_WEBHOOK_URL }}", "sendBody": true, "specifyBody": "json", "jsonBody": "={{ JSON.stringify($json) }}", "options": {} }, "id": "notify-team", "name": "Notify Team", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [1780, 140] }, { "parameters": { "jsCode": "const item = $('Parse Response').first().json;\nreturn [{ json: { reply: item.reply, escalated: true, category: item.category, confidence: item.confidence } }];" }, "id": "build-escalate-resp", "name": "Build Escalated Response", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [2000, 140] }, { "parameters": { "respondWith": "json", "responseBody": "={{ JSON.stringify($json) }}", "options": {} }, "id": "respond-escalate", "name": "Reply + Escalate", "type": "n8n-nodes-base.respondToWebhook", "typeVersion": 1, "position": [2220, 140] }, { "parameters": { "jsCode": "const item = $input.first().json;\nreturn [{ json: { reply: item.reply, escalated: false, category: item.category, confidence: item.confidence } }];" }, "id": "build-auto-resp", "name": "Build Auto Response", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [1560, 380] }, { "parameters": { "respondWith": "json", "responseBody": "={{ JSON.stringify($json) }}", "options": {} }, "id": "respond-auto", "name": "Auto Reply", "type": "n8n-nodes-base.respondToWebhook", "typeVersion": 1, "position": [1780, 380] }, { "parameters": { "jsCode": "const item = $input.first().json;\nreturn [{ json: { reply: item.reply, escalated: false, category: 'empty', confidence: 1 } }];" }, "id": "build-empty-resp", "name": "Build Empty Response", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [900, 400] }, { "parameters": { "respondWith": "json", "responseBody": "={{ JSON.stringify($json) }}", "options": {} }, "id": "respond-empty", "name": "Reply Empty", "type": "n8n-nodes-base.respondToWebhook", "typeVersion": 1, "position": [1120, 400] } ], "connections": { "Incoming Message": { "main": [[{ "node": "Build Request", "type": "main", "index": 0 }]] }, "Build Request": { "main": [[{ "node": "Has Message?", "type": "main", "index": 0 }]] }, "Has Message?": { "main": [ [{ "node": "Generate Response", "type": "main", "index": 0 }], [{ "node": "Build Empty Response", "type": "main", "index": 0 }] ] }, "Generate Response": { "main": [[{ "node": "Parse Response", "type": "main", "index": 0 }]] }, "Parse Response": { "main": [[{ "node": "Needs Human?", "type": "main", "index": 0 }]] }, "Needs Human?": { "main": [ [{ "node": "Build Slack Alert", "type": "main", "index": 0 }], [{ "node": "Build Auto Response", "type": "main", "index": 0 }] ] }, "Build Slack Alert": { "main": [[{ "node": "Notify Team", "type": "main", "index": 0 }]] }, "Notify Team": { "main": [[{ "node": "Build Escalated Response", "type": "main", "index": 0 }]] }, "Build Escalated Response": { "main": [[{ "node": "Reply + Escalate", "type": "main", "index": 0 }]] }, "Build Auto Response": { "main": [[{ "node": "Auto Reply", "type": "main", "index": 0 }]] }, "Build Empty Response": { "main": [[{ "node": "Reply Empty", "type": "main", "index": 0 }]] } }, "settings": { "executionOrder": "v1" }, "meta": { "templateCredsSetupCompleted": false, "instanceId": "loomiq-template" }, "tags": ["loomiq", "chat", "ai"] }